Payment Terms

At Mark Slater, DC / Prime Spine Consulting, we strive to provide clear and transparent payment terms for our consulting, coaching, marketing, technology, educational, and related services.

By purchasing, enrolling in, or subscribing to any of our services, you agree to the payment terms presented at the time of purchase, these Payment Terms, and any additional terms contained in an applicable service agreement, order form, enrollment form, checkout page, or other written agreement.

If an applicable service agreement contains terms that differ from these general Payment Terms, the terms of the applicable service agreement will control with respect to that specific service.

Payment Methods

We may accept payment through:

  • Credit and debit cards, including Visa, MasterCard, American Express, and other supported card networks

  • PayPal or other approved electronic payment methods

  • ACH, bank transfer, invoice payment, or other payment methods when offered

  • Other payment methods identified at checkout, on an invoice, or in an applicable service agreement

By providing a payment method, you represent that you are authorized to use that payment method and authorize us and our payment processors to charge it according to the payment terms you accept at enrollment or purchase.

Payment Due Dates

Payment is due at the time of purchase or enrollment unless another payment schedule is expressly stated at checkout, on an invoice, or in a written service agreement.

For ongoing, recurring, installment, or subscription-based services, payments will be charged according to the billing schedule disclosed and agreed to at the time of enrollment.

Failure to use, access, participate in, or implement a purchased service does not eliminate or postpone an otherwise valid payment obligation.

Recurring and Subscription Services

Certain services are provided on a recurring or subscription basis.

Before enrollment, the applicable subscription price, billing frequency, and other material payment terms will be disclosed through the applicable checkout page, enrollment process, order form, invoice, or service agreement.

By affirmatively enrolling in a recurring service and providing payment information, you authorize Mark Slater, DC / Prime Spine Consulting and its payment processors to automatically charge your selected payment method according to the agreed billing schedule until the subscription is canceled in accordance with these Terms or the applicable service agreement.

Subscription services automatically renew according to the billing schedule agreed upon at enrollment unless canceled before the next scheduled renewal.

Subscription Start Date

Unless expressly stated otherwise in writing, a subscription begins on the date the client enrolls and the initial payment is accepted.

The subscription start date is not determined by the date on which a client chooses to begin using the service, completes onboarding, attends coaching or training, implements recommendations, activates technology, launches a marketing campaign, or otherwise begins taking advantage of the resources provided.

Enrollment may provide immediate or ongoing access to one or more components of a program, including consulting, coaching, training, proprietary educational materials, community resources, technology, templates, implementation resources, support, intellectual property, or other program benefits.

Accordingly, the billing period begins when enrollment becomes effective and does not automatically restart when a particular component of the service is implemented or activated.

Client Responsibilities and Onboarding Delays

Certain services require the client's participation before implementation can occur. This may include completing onboarding forms, providing requested information, establishing or connecting third-party accounts, supplying credentials or permissions, attending training, approving implementation steps, responding to communications, or completing other reasonably necessary actions.

Clients are responsible for completing these requirements in a timely manner.

A client's voluntary delay, inaction, failure to complete onboarding, failure to provide required information, failure to participate, or decision not to use available services does not pause, extend, restart, or otherwise modify the subscription or billing period.

A client-created delay does not create an entitlement to a refund, account credit, prorated adjustment, complimentary service period, extension of service, or postponement of a scheduled payment.

In other words, a client's voluntary delay in taking action does not transfer the financial responsibility for that delay to Prime Spine Consulting.

This provision applies to delays attributable to the client. It is not intended to eliminate any rights or remedies available under applicable law if Prime Spine Consulting fails to provide services that it expressly agreed to provide.

Refunds

Because our services may include immediate access to consulting, coaching, proprietary information, intellectual property, training materials, communities, technology, support, implementation resources, and other professional services, payments are non-refundable once processed unless a refund is expressly required by applicable law or Prime Spine Consulting agrees otherwise in writing.

Failure to access, attend, utilize, implement, or take advantage of services or resources that were made available during a paid period does not, by itself, constitute non-delivery of services and does not create a right to a refund.

No refunds or prorated credits are provided solely because a client:

does not complete onboarding;

delays implementation;

does not attend coaching or training;

does not use available resources;

does not launch a campaign promptly;

fails to provide required information or access;

changes business priorities;

decides not to continue using the service; or

cancels during an already-paid billing period.

Nothing in this Refund Policy is intended to waive any right or remedy that cannot lawfully be waived.

Cancellation of Recurring Services

You may cancel future renewals of a recurring subscription in accordance with the cancellation procedure provided at enrollment, through any cancellation mechanism made available through your account, or by submitting a cancellation request through the contact method designated by Prime Spine Consulting.

Cancellation is prospective.

A valid cancellation stops future recurring charges after the cancellation becomes effective. It does not retroactively cancel previously processed payments or automatically create a refund or credit for an already-paid billing period.

To avoid the next scheduled recurring charge, the cancellation request must be received before the applicable billing date. If a recurring payment has already been processed before a cancellation request is received or becomes effective, that payment remains subject to the Refund Policy above except where otherwise required by law.

Access to services following cancellation may continue through the end of the applicable paid period or may terminate as otherwise provided in the specific program or service agreement.

We will not intentionally require unnecessary or unreasonable steps solely for the purpose of preventing a client from canceling future recurring charges.

That last sentence is worth having. ROSCA requires online sellers using negative-option billing to provide a simple mechanism to stop recurring charges, and the FTC continues to bring enforcement cases involving unclear enrollment terms and difficult cancellation processes. Legal Information Institute.

Third-Party Services and Charges

Certain Prime Spine Consulting programs may recommend, integrate with, or require products or services provided by independent third parties.

Examples may include software platforms, social media services, communication platforms, artificial intelligence services, telecommunications providers, advertising services, data providers, payment processors, or other outside technology.

Unless expressly stated otherwise, charges from third-party providers are separate from fees paid to Prime Spine Consulting and are governed by the third party's own terms, billing policies, cancellation policies, and refund policies.

Clients are responsible for understanding and managing their third-party subscriptions and for canceling them directly with the applicable provider when necessary.

Cancellation of a Prime Spine Consulting service does not automatically cancel independently purchased third-party products or subscriptions.

Late or Failed Payments

Payments not received by the applicable due date may result in suspension or termination of access to services, technology, coaching, communities, support, or other program resources.

Where permitted by an applicable service agreement and applicable law, overdue balances may also be subject to reasonable late fees, collection costs, or other charges disclosed in advance.

If a recurring payment fails, we may make reasonable additional attempts to process the authorized payment method and may contact you to update your billing information.

Suspension or interruption of service resulting from a failed payment does not automatically eliminate amounts already due.

Billing Questions and Disputes

If you believe a charge was made in error, please contact Prime Spine Consulting promptly so that we may review the transaction.

We encourage clients to bring billing concerns directly to us so that legitimate errors can be investigated and corrected where appropriate.

Nothing in these Terms prevents a client from exercising any dispute, chargeback, statutory, or other legal right that cannot lawfully be waived.

I would include that final sentence rather than threatening people over chargebacks. It makes the policy appear substantially more balanced and defensible.

Taxes and Additional Fees

Unless otherwise stated, fees quoted for our services may be exclusive of applicable sales, use, excise, transaction, or similar taxes.

Where Prime Spine Consulting is legally required to collect a tax, the applicable amount may be added to the transaction.

Clients remain responsible for taxes, fees, or other governmental charges for which they are legally responsible.

Changes to Payment Terms

We may update these Payment Terms periodically to reflect changes in our services, business practices, payment methods, or legal requirements.

Material changes will apply prospectively unless otherwise permitted by law.

Changes to these general Payment Terms will not retroactively alter a payment obligation or contractual right that has already accrued, and changes to the price or billing terms of an existing subscription will be handled in accordance with the applicable service agreement and applicable law.

Contact Us

Questions regarding billing, subscriptions, cancellations, or these Payment Terms should be directed to Prime Spine Consulting through the contact information provided on this website or in the applicable service agreement or email us at [email protected]